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Privacy Policy

Last Updated: October 5, 2026

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De La Luz Services LLC ("we," "our," or "us") operates the website delaluz.services (the "Site") and provides residential, rental property, and commercial handyman and maintenance services. We are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request estimates, or utilize our services.

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1. Information We Collect

We collect information that you voluntarily provide to us when you interact with our business. The categories of information we collect include:

  • Contact Information: Name, email address, physical property address, and billing address.

  • Communication Identifiers: Mobile phone numbers used for voice calls, Short Message Service (SMS), and Multimedia Messaging Service (MMS) communications.

  • Service Request Details: Descriptions of required repairs, project scopes, property types, and scheduling preferences.

  • Multimedia Content: Photos, videos, sketches, or digital media files that you voluntarily send to us via text message (MMS) or upload to our Site to demonstrate home repairs, maintenance issues, or project scopes.

  • Financial Information: Payment details, credit card information, or bank details collected securely through our third-party payment processors to settle invoices.

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2. How We Use Your Information

We utilize the collected information to execute our business operations effectively and securely, including:

  • Processing, evaluating, and generating accurate project estimates and quotes.

  • Scheduling appointments, managing technician routing, and tracking service completion.

  • Sending transactional updates, service reminders, invoices, and communication updates via email, phone, or text messages.

  • Reviewing submitted media (photos/videos) to assess structural or cosmetic repair needs.

  • Complying with applicable legal obligations, tax requirements, and industry regulations.

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3. SMS and Mobile Communication Compliance
We highly value your privacy concerning mobile communications. We maintain strict compliance with mobile carrier guidelines regarding text messaging:

  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

  • All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • Mobile phone numbers collected for the purpose of scheduling, estimating, or customer service updates will not be sold, leased, or shared with third parties for commercial, marketing, or promotional initiatives.

  • Photos, videos, or media files transmitted to us via text message (MMS) for the purpose of assessing repair needs, structural issues, or creating project estimates are treated as strictly confidential. This media will only be used internally by our team to scope your services and will never be sold, shared, or distributed to third parties.

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4. Data Security and Retention
We implement industry-standard administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, or alteration. We retain your information only as long as necessary to fulfill the service delivery, comply with business accounting requirements, or satisfy statutory legal obligations.

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5. Consumer Opt-Out Rights and Support
You have the right to control how we communicate with you via mobile networks.

  • To Stop: You can cancel the SMS/MMS service at any time. Reply STOP to any text message received from us to permanently opt-out of text communications. After you send STOP, we will send a single confirmation text, and no further messages will be sent.

  • For Help: If you experience issues with our messaging system or require customer support, reply HELP to receive support instructions, or call/text us directly at (702) 860-5963.

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6. Updates to This Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be reflected by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

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7. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
De La Luz Services LLC
Tampa, Florida
Call/Text: (702) 860-5963​​

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